Frequently Asked Questions

Aniston provides a comprehensive 2-year warranty on all AV products from the date of purchase. This covers manufacturing defects and hardware failures under normal use conditions. The warranty includes free repair or replacement and covers parts and labor costs. For commercial installations, we offer extended warranty options up to 5 years. Warranty registration is recommended for faster service and automatic updates.

You can register your product by visiting our website and filling out the product registration form. You'll need your serial number (found on the product label) and purchase receipt. Registration helps us provide better support and ensures you receive important product updates and warranty coverage. You can also register through our mobile app or by contacting our support team directly.

The serial number is typically located on a label on the back or bottom of your device. For video conferencing devices, it's usually on the rear panel. For audio equipment, check the bottom plate. The serial number format is usually "AN" followed by 8-10 digits. You can also find it in the device settings menu or through the Aniston Control App.

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location. International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Contact our sales team for specific shipping quotes and delivery timeframes for your location. We also work with authorized distributors in many countries for local support.

We accept all major credit cards (Visa, MasterCard, American Express), bank transfers, and digital payment methods including PayPal and Stripe. For corporate customers, we offer net 30 payment terms with approved credit. All transactions are processed securely through our encrypted payment gateway. Contact our sales team for bulk order pricing and payment arrangements.

You can contact our support team through multiple channels: Phone support at +91-11-XXXX-XXXX (Monday-Friday, 9 AM-6 PM IST), email at support@anistonav.com, live chat on our website, or through our mobile app. For urgent technical issues, we offer 24/7 emergency support for enterprise customers. Response times are typically within 2-4 hours during business hours.

Most Aniston video conferencing systems include: HDMI cable (6ft), USB-C cable (6ft), power adapter, ethernet cable (3ft), and mounting hardware. Some models may include additional cables like USB-A to USB-C adapters. Check your specific product manual for the complete list of included accessories. Additional cables can be purchased separately if needed.

Use the included mounting bracket and screws. Mark the wall position at eye level (typically 4-6 feet high), ensure the wall can support the weight, drill pilot holes, and secure the bracket with provided screws. The camera should be positioned to capture all meeting participants with adequate lighting. Refer to the installation guide for specific mounting dimensions and weight requirements.

For optimal performance, we recommend: Minimum 2 Mbps upload/download for HD video, 4 Mbps for 4K video, ethernet connection preferred over Wi-Fi, stable internet with low latency (<50ms), and adequate bandwidth for other network users. Corporate firewalls may need configuration for specific video conferencing platforms. Consider QoS settings for consistent performance.

Yes, most Aniston products use standard mounting patterns (VESA compatible where applicable). Ensure your mounting solution can support the device weight and provides proper ventilation. Third-party mounts should not obstruct device ports, vents, or LED indicators. Using non-standard mounts will not void your warranty if properly installed. Check our mounting compatibility guide for specific requirements.

Connect your audio devices (speakers, microphones) to the appropriate inputs/outputs. Position speakers for optimal sound distribution and place microphones to capture all participants clearly. Test audio levels and adjust settings in your conferencing software. Consider acoustic treatments for better sound quality. Our setup wizard can help configure optimal audio settings for your room size.

Position the camera at eye level, ensure even lighting (avoid backlighting), arrange seating so all participants face the camera, maintain 3-6 feet distance from the camera, use acoustic treatments to reduce echo, and ensure stable internet connection. Consider room size when choosing camera field of view. Our room assessment tool can help optimize your setup.

First, verify the power adapter is properly connected to both the device and wall outlet. Check that the outlet is working by testing with another device. Ensure all cable connections are secure. Try a different power outlet. If using a power strip, test by plugging directly into the wall. Check for any visible damage to cables or connectors. If the device still won't power on, contact support for further assistance.

Check your internet bandwidth and ensure you meet minimum requirements. Use ethernet instead of Wi-Fi when possible. Verify proper lighting in the room - avoid backlighting and ensure even illumination. Clean the camera lens with a soft, dry cloth. Check video settings in your conferencing software and adjust resolution if needed. Restart the device and software application. Consider upgrading your internet plan if bandwidth is insufficient.

Audio echo is usually caused by microphone feedback. Ensure only one audio device is active (disable computer speakers/microphone when using external device). Adjust microphone sensitivity settings. Position speakers away from microphones. Use acoustic treatments in the room if possible. Enable echo cancellation in your conferencing software settings. Ensure all participants are using headphones if the issue persists. Check for multiple audio sources in your system.

Check network cable connections and try a different cable. For Wi-Fi connections, ensure strong signal strength and try moving closer to the router. Check for network congestion and bandwidth limitations. Verify network settings match your IT requirements. Update device firmware to the latest version. Consider using ethernet for more stable connectivity. Contact your IT department to check network stability and firewall settings.

Try a different USB port or cable. Check if the device appears in Device Manager (Windows) or System Information (Mac). Restart your computer and try again. Update or reinstall USB drivers. Check if the device works on another computer to isolate the issue. Ensure your conferencing software has permission to access the camera. Try unplugging and reconnecting the device.

Factory reset procedures vary by device model. Generally, you can access reset options through the device settings menu or by holding specific buttons during startup. Check your product manual for the exact procedure. Note that factory reset will erase all custom settings and configurations. Back up any important settings before proceeding. Contact support if you're unsure about the reset process for your specific model.

Many Aniston cameras feature AI-powered auto-tracking and smart framing. This automatically detects and follows speakers, adjusts framing for optimal view, and ensures everyone is visible in the frame. The feature can be enabled/disabled through the device settings or companion app. Check your specific model specifications to confirm availability of these features. Some models also support gesture controls and voice commands.

Yes, the Aniston Control App is available for iOS and Android devices. The app allows you to adjust camera settings, control pan/tilt/zoom, manage audio levels, update firmware, and access advanced features. Download the app from the App Store or Google Play and follow the setup instructions to connect to your device over the same network. The app also provides remote monitoring and management capabilities.

Aniston devices are compatible with all major video conferencing platforms including Microsoft Teams, Zoom, Google Meet, Cisco Webex, Skype for Business, and many others. Our devices use standard USB/UVC protocols, making them plug-and-play compatible. Some advanced features may require specific platform integrations or software. Check our compatibility matrix for detailed platform support information.

This depends on your specific camera model and room size. Our compact cameras work well for 1-4 people in small huddle rooms, while our wide-angle cameras can accommodate 6-12 people in medium conference rooms. Large room cameras can handle 10-20+ participants. Check your model's field of view specifications and recommended room sizes in the product documentation. Consider room layout and seating arrangement for optimal coverage.

Our audio devices feature advanced noise cancellation, echo suppression, automatic gain control, and beamforming technology for clear audio pickup. Many models support multiple microphone inputs, audio mixing, and equalization settings. Some devices include built-in speakers and audio processing for enhanced sound quality. Check your specific model for available audio features and configuration options.

Yes, all Aniston devices are fully compatible with Mac computers running macOS 10.14 or later. Simply connect via USB and the device will be automatically recognized. No additional drivers are required for basic functionality. For advanced features, download the Aniston Control App from the Mac App Store. Our devices also work with MacBook, iMac, and Mac Pro models.

Aniston devices support Windows 10/11, macOS 10.14+, Linux (most distributions), Chrome OS, and Android/iOS for mobile devices. For the best experience and access to all features, we recommend using the latest operating system versions and keeping them updated. Some advanced features may require specific OS versions or additional software.

Yes, you can use multiple Aniston cameras for different viewing angles or large room coverage. Each camera appears as a separate device in your conferencing software. You can switch between cameras during meetings or use them simultaneously if your platform supports multi-camera setups. Ensure your computer has sufficient USB bandwidth and processing power. Some platforms support picture-in-picture or split-screen views.

Most Aniston devices require USB 2.0 or higher and sufficient processing power for video encoding. Check the minimum system requirements for your specific model. Older computers may experience performance issues with high-resolution video or advanced features. Consider upgrading your computer or using lower resolution settings if you experience problems. Our compatibility checker tool can help assess your system.

Yes, our devices are designed to work in enterprise environments with corporate firewalls, VPNs, and network policies. We provide detailed network configuration guides for IT administrators. Our devices support standard network protocols and can be configured for specific security requirements. Contact our enterprise support team for custom deployment solutions and network integration assistance.

Firmware updates can be performed through the Aniston Control App or device web interface. Connect your device to the internet, open the app, go to Settings > Firmware Update, and follow the prompts. Updates typically take 5-10 minutes. Do not disconnect the device during updates. Regular updates ensure optimal performance and new features. Enable automatic updates for convenience.

Visit our Downloads section at anistonav.com/downloads to access the latest software, drivers, and firmware updates. You can also download mobile apps from the Apple App Store or Google Play Store. Always download software directly from official Aniston sources to ensure authenticity and security. Subscribe to our newsletter for update notifications.

Most Aniston devices are plug-and-play and don't require additional drivers for basic operation. Windows, Mac, and Linux systems have built-in support for USB UVC devices. However, for advanced features and settings, we recommend installing the Aniston Control App, which provides enhanced functionality and control options. Driver installation is only required for specific enterprise features.

Advanced settings can be configured through the Aniston Control App or web interface. Access device settings, adjust camera parameters, configure audio settings, and customize features. Some settings may require administrator privileges. Refer to the user manual for detailed configuration options. Our support team can assist with complex configurations and custom setups.

Yes, you can enable automatic firmware updates in the device settings. Choose a time when the device is not in use for updates to install automatically. You can also set update notifications to review changes before installation. For enterprise deployments, we offer centralized update management through our device management platform. Contact our enterprise team for bulk update solutions.

If an update fails, do not disconnect the device. Most devices have recovery mechanisms that will attempt to restore the previous firmware version. If the device becomes unresponsive, contact our support team immediately. We can provide recovery procedures or arrange for device replacement if necessary. Always backup your settings before major updates.